Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. All rights not expressly granted in these terms are hereby reserved. The effective date of these Terms of Use is 27 March 2021.
You agree to review this agreement periodically to ensure that you are aware of any amendments to this agreement, which may be made at any time.
About us & Contacting us
We are Jennie Loader Studio. Our address is 6 Butleigh Road, Glastonbury BA6 8AS, UK. You can contact us by emailing [email protected]
Grant of Licence
In consideration of your payment, we hereby grant you a licence to use the purchased eLearning courses (“the Products”). This licence is limited, revocable, non-exclusive, non-sublicensable and non-transferable, and is subject to the rights and obligations granted under these Terms.
This licence is personal to you and cannot be shared or exchanged with others.
General
We develop, distribute and maintain the Products and will also provide you with log in details. We will also manage your access to the Products and provide support to you, where necessary.
You shall not copy, modify, transmit, distribute or in any way exploit the Products or any other copyrighted materials provided other than for your individual learning. Any other purpose is expressly prohibited under these terms. You shall also not permit anyone else to copy, use, modify, transmit, distribute or in any way exploit the Products or any other copyrighted materials.
We provide the materials ‘as is’ and without any warranties, whether express or implied, except those that cannot be excluded under statute. We also do not warrant that the materials will be error free, including technical inaccuracies.
Access to Materials
The starting date of your access to the Product(s) is deemed to be the date of purchase. It is the responsibility of the student to ensure that all course content has been completed within the allocated time access period.
We will take all commercially reasonable steps to provide you with uninterrupted access to the Products. However, your access may be restricted from time to time for reasons beyond our control. Your learning is hosted by Thinkific Labs Inc (Thinkific) and we will work with them to resolve any access problems you may experience.
Our joint aim is to provide courses and materials of the highest quality. As such, improvements or changes to the Products or any other materials may occur at any time without prior notification in order to ensure that they are up to date and accurate.
Use of Personal Information
To view how we store and use any personal information that you provide see our Privacy Policy
Pricing & Payment
We use third party payment providers, depending on the way in which you make payments – Stripe and PayPal. Payment for the Products must be made at the point of purchase.
You agree to provide payment for the Products in the stipulated currency and you will be liable to pay any relevant conversion charges, as well as applicable sales tax in your region. Please note that we must receive your payment in full before providing you with access to the Products.
We reserve our right to review and change the pricing of any of our products. This will not affect products that have already been purchased.
Cancellation Policy
You the consumer have the legal right to cancel the contract between you and Learn with Jennie Loader during the period of 14 days from date of payment, which is when the contract starts. This is known as the “cooling off period”. If you decide to cancel the course within this cooling off period then you must inform us within the 14 days of the date of payment.
If you login to the Course and either download any material and/or complete more than 15% of the Course you will be deemed to have started the course and will no longer be able to get a full refund, even if it is within the 14-day period.
Once you have completed the cooling off period of 14 days you will be under the full cancellation conditions of courses which are 100% non-refundable.
If you do wish to cancel, please contact us via email [email protected]
Once you have cancelled a course your access to that cancelled course will be removed immediately. Once we receive your cancellation we will refund your course fees within 30 days.
It is your responsibility to ensure that you meet the system requirements, including compatible hardware, software, telecommunications equipment and Internet service, prior to purchasing any content. We are unable to provide refunds where your access to the Products is inhibited due to insufficient system requirements.
Intellectual Property
All rights, title and interest in intellectual property rights relating to the Products including copyright, patents, trademarks, trade secrets, improvements, developments, proprietary information, know-how, processes, methods, business plans or models (including computer software and preparatory and design materials thereof) and all other intellectual property (whether registered or not) developed or created from time to time shall exclusively be owned by Jennie Loader. While you may utilise the intellectual property, you understand that there shall be no transfer of ownership of the same.
Nothing that you see or read in the Products may be copied, reproduced, modified, distributed, transmitted, republished, displayed or performed for commercial use.
All other trademarks, service marks and trade names in this material are the marks of the respective owners and any unauthorised use is prohibited.
Governing law
These terms and any dispute or claim arising out of and in connection with them or their subject matter (including no contractual disputes or claims) shall be governed by and shall be construed in accordance with English Law and the Courts of England and Wales shall have exclusive jurisdiction over any claim arising out of it.